The custom report interface within TGIS provides the ability to perform quick and accurate analyses of locations, sources and number of customers affected within an operational area. With the ability to visually assess a downloaded report, the user can easily see and label which trouble areas have the highest report rates and, consequently require immediate attention. Having the ability to view large quantities of data and pinpoint locations of reported trouble allows engineers to reduce trouble report rates and eliminate hours of analysis time to significantly increase annual savings.